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Privacy Policy

Last updated:23-October-2025

Welcome to iHaunt / iHauntUK.

Your privacy is important to us, and we’re committed to keeping your personal information safe and secure.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

1. Who We Are

This website is owned and operated by:

iHaunt and iHauntUK

2. What Information We Collect

We collect different types of information depending on how you interact with us:

  • Usage Data – e.g. your IP address, browser type, time on site, and pages viewed.

    Used to understand and improve website performance (via analytics tools).

  • Profile Data – if you create an account or subscribe, this may include your name, email, and contact details.

    Used to manage your account and communicate with you.

  • Enquiry Data – details you provide when you contact us with a question or booking request.

    Used to respond to your enquiry and provide information.

  • Transaction Data – payment information and billing details when you purchase tickets or products.

    Used to process orders, send receipts, and keep proper business records.

  • Newsletter Data – when you sign up to receive updates or event information.

    Used to send you the content you subscribed for (you can unsubscribe anytime).

  • Correspondence Data – any messages or emails you send us.

    Used to keep track of our communications and improve service.

We will never collect more data than necessary and we’ll always tell you why we need it.

3. How We Use Your Information

We use your personal data to:

  • Provide and manage our services

  • Process bookings and payments

  • Respond to your messages or enquiries

  • Send updates, newsletters, and offers (if you’ve subscribed)

  • Improve our website, products, and customer experience

  • Meet legal or regulatory requirements

The legal bases we rely on include consent, contract performance, legitimate interests, and legal obligations.

4. Sharing Your Information

We only share your data when necessary:

  • With service providers (such as payment processors like Stripe) so they can process payments securely.

    → Stripe’s privacy policy: https://stripe.com/privacy

  • With professional advisers (e.g. accountants, legal advisors, insurers) when needed for business or legal purposes.

  • If required by law or for the protection of legal rights.

We never sell your data to third parties.

5. International Transfers

Our website hosting may be located outside the UK or EEA (e.g. in Israel).

When we transfer data internationally, we ensure it’s protected by approved data-protection safeguards (such as EU standard contractual clauses).

Please note that if you publish content on our website, it may be visible worldwide.

6. Data Retention

We only keep your personal data for as long as needed to:

  • Provide our services

  • Meet legal or accounting requirements

  • Resolve any disputes

Generally, personal data is kept for 1 to 5 years, depending on the type of information.

You can request deletion of your personal data at any time (see your rights below).

7. Your Rights

You have full control over your personal data. Under data protection law, you can:

  1. Access – request a copy of your data

  2. Rectify – correct inaccurate or incomplete data

  3. Erase – ask us to delete your data (“right to be forgotten”)

  4. Restrict – limit how we process your data

  5. Object – to certain uses of your data (like direct marketing)

  6. Portability – receive your data in a readable format

  7. Complain – contact the ICO if you’re unhappy with how we handle your data

    → www.ico.org.uk

  8. Withdraw Consent – at any time, if you’ve previously given it

To exercise any of these rights, please contact us via the details above.

8. Cookies

Like most websites, we use cookies to make your experience better.

  • Essential cookies – help our site function (e.g. shopping cart, login).

  • Analytics cookies – help us understand how visitors use our website (via Google Analytics).

Google’s Privacy Policy: https://www.google.com/policies/privacy/

You can control cookies through your browser settings:

Blocking cookies may affect website functionality.

9. Keeping Your Data Secure

We use appropriate security measures to prevent personal data from being lost, used, or accessed in an unauthorised way.

However, no system is 100% secure, so please take care when sharing personal details online.

10. Updates to This Policy

We may update this Privacy Policy from time to time.

When we make significant changes, we’ll update the “Last Updated” date at the top of this page and may notify you by email or on our website.